Shipping & Return Policy

At KURE, we take great care to ensure that your wellness essentials reach you safely, efficiently, and on time.
This policy outlines our shipping, delivery, and return procedures for a seamless shopping experience.

1. Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • You will receive a confirmation email once your order has been placed, followed by a tracking number once it has been shipped.

2. Delivery Timeframes

  • UAE Standard Delivery: 2–4 business days

  • Express Delivery (Dubai Only): 1–2 business days

  • GCC & International Orders: 5–10 business days (depending on customs clearance and destination)

3. Shipping Fees

  • Shipping fees are calculated at checkout based on your location and chosen delivery method.

  • Complimentary delivery is offered on all UAE orders above AED 500.

4. Order Tracking

Once your order has been dispatched, you will receive an email with tracking details, allowing you to follow your parcel every step of the way.

5. Delays

While we strive to meet all delivery estimates, occasional delays may occur due to factors beyond our control — such as courier disruptions or customs inspections.
We appreciate your understanding and patience in such cases.

6. In-Studio Collection

Prefer to collect your order in person?
You may select “Studio Collection” at checkout and collect your items from:

  • KURE Pilates Studio

Souk Al Manzil, Store #10, Downtown Dubai

Available during business hours.

7. Returns & Exchanges

At KURE, we want you to love every item you bring into your wellness routine.
If you are not completely satisfied with your purchase, we’re here to help.

Return Policy

  • Returns are accepted within 7 days of delivery for unused, unworn items in their original packaging with all tags attached.

  • For hygiene reasons, grip socks, yoga mats, and wellness accessories are non-returnable once opened.

  • A proof of purchase (receipt or order confirmation) is required to process all returns.

Exchanges

  • If you wish to exchange your item for a different size or color, please contact us within 7 days of receiving your order.

  • Exchanges are subject to stock availability.

Refunds

  • Approved returns will be refunded to your original payment method within 7–10 business days after inspection.

  • Shipping fees are non-refundable.

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.

  • We’ll arrange a replacement or refund at no additional cost.

8. How to Initiate a Return

To start your return or exchange, please email:

Include your order number and reason for return.
Our customer service team will guide you through the process.

9. In-Studio Returns

Eligible items may also be returned in person at our Downtown Dubai studio:

  • Souk Al Manzil, Store #10

During standard operating hours.

10. Our Sustainability Commitment

At KURE, we believe in mindful consumption and conscious living.
We encourage thoughtful purchasing to reduce unnecessary returns and minimize environmental impact.

Every item we create is crafted with care — and every return is processed with sustainability in mind.